SOL Tickets
School helpdesk software that tracks every request from submission to resolution.
A purpose-built helpdesk and asset management system for schools. Staff and students submit requests, your team tracks progress, and physical assets are checked out, tracked, and returned — all from a single platform.
What's included
Everything SOL Tickets does for you.
Easy Ticket Submission
Staff, students, or parents submit requests via a simple form. No account required for guest submissions.
Categories & Priorities
Organise tickets by department: IT, facilities, HR, admin. Assign priority levels to triage the queue.
Assignment & Ownership
Assign tickets to specific staff members or teams. Everyone knows what they're responsible for.
Threaded Comments
Full conversation history on every ticket. Requesters and agents stay in sync without switching to email.
Status Tracking
Open, In Progress, Pending, Resolved. Clear status at every stage. Requesters see updates in real time.
Knowledge Base
Turn resolved tickets into searchable articles. Reduce repeat requests by pointing users to existing answers.
Asset Register
Track every device, book, and piece of equipment with a barcode. Know what you own, where it is, and who has it — at a glance.
Check-out / Check-in
Loan assets to staff or students by name, or assign them to a room. Set a loan duration and the system tracks when things are due back.
Late Returns Dashboard
See every overdue asset in one view. Send a demand email to the holder with one click — no chasing spreadsheets.
Warranty & Barcode Labels
Automatic alerts when warranties are about to expire, raised as tickets. Print a barcode label for any asset in seconds.
How it works
Simple from day one.
Ready to try SOL Tickets?
Sign in to your school and enable it from the dashboard.